Troubleshooting

App Launch / Remembered-Document Issues

If the remembered package cannot be resolved or loaded at launch, Capehelm opens Finance Document Unavailable with clear recovery choices.

Quick answer

Select Locate Document to reconnect the remembered package, Open Another Document for a different package, or Create New Finance Document to start separately.

What happened

At shared-document startup, Capehelm first resolves the remembered macOS bookmark and then opens that .pfinance package. If either resolution or loading fails, the app shows Finance Document Unavailable with the remembered display name and a user-facing error.

Choose a recovery action

  • Locate Document: select the remembered package again. Capehelm validates it and records a refreshed reference after a successful open.
  • Open Another Document: choose a different .pfinance package with the same file picker.
  • Create New Finance Document: enter the existing recovery flow for starting fresh.

Your existing unavailable package

Choosing a recovery path does not silently delete the unavailable package. Open Another Document also does not delete or replace it; it changes what you deliberately choose to open.

Still need help?

Tell us what happened.

Email [email protected] and describe what you were trying to do, what happened, and any error message Capehelm displayed. Please write the error in the email instead of attaching sensitive files or screenshots.

Email Capehelm Support